If you are looking for support with some of my software:
- Please ensure that you have read the documentation thoroughly.
- Please ensure that you are using the latest release as downloadable from this web page, and that your computer meets the system requirements. I'm sorry, but I cannot support obsolete releases.
- Please be sure to specify which software program you need help with. This may seem obvious, but you'd be surprised how many users forget to include this information!
Finally, please bear in mind that I often go for several days without seeing my e-mail. Please be patient.